In today’s digital world, guest reviews play a crucial role in shaping your hotel’s reputation. A positive review not only builds trust but also attracts more bookings. But how do you ask guests for reviews without sounding pushy?

Here are 10 smart ways to encourage guests to leave feedback and boost your ratings:

Ask at Check-Out:

Train your front desk staff to politely ask guests for a review while checking out. A simple, “We’d love to hear about your experience!” can go a long way.

Personalized Thank-You Emails:

Send a thank-you email post-checkout with a direct link to your review platform. Keep it personal and sincere to encourage responses.

In-Room Reminders:

Offer small perks, like discounts on their next stay or a complimentary drink, as a token of appreciation for leaving a review

Follow Up on Social Media:

Engage with your guests on platforms like Instagram or Facebook and kindly ask them to share their experiences on review sites.

Use SMS or WhatsApp:

Send a short and friendly message with a direct link to your review page. Keep it brief and convenient.

Leverage Your Wi-Fi Login Page:

Redirect guests to your review page after they log into your Wi-Fi network. This is an effective and subtle reminder.

Create Review Stations:

Set up a tablet or kiosk at the reception area, allowing guests to leave a review quickly before they leave.

Include It in Your Feedback Form:

If you’re already collecting feedback via forms, add a section asking guests to leave a review online.

Showcase Existing Reviews:

When guests see other positive reviews displayed on your website or property, they’ll feel motivated to contribute their own.

By making the review process simple, sincere, and accessible, you can encourage more guests to share their experiences and boost your hotel’s online ratings! ?